Terms and Conditions

Welcome to Golden Mart web site online store. Terms and conditions stated below applies to all visitors and users of Golden Mart. You're bound by these terms and conditions as long as you're on www.goldenmart.com.my/.

General

The content of terms and conditions may be change, move or delete at any time. Please note that Golden Mart have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Golden Mart will take immediate actions against the offender(s).


Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Golden Mart.


Comments and Feedbacks

All comments and feedbacks to www.goldenmart.com.my/ will be remain Golden Mart's property.

User shall agree that there will be no comment(s) submitted to the www.goldenmart.com.my/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.


Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


Newsletter

User shall agree that Golden Mart may send newsletter regarding the latest news/ products/ promotions etc through email to the user.


Indemnification

The user shall agree to defend, indemnify and hold Golden Mart harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


Link to other sites

Any access link to third party sites is at your own risk www.goldenmart.com.my/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.


Inaccuracy Information

From time to time, there may be information on www.goldenmart.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please check out “Refund & Return Policy”.


Termination

This agreement is effective unless and until either by the customer or www.goldenmart.com.my/ Customer may terminate this agreement at any time. However, www.goldenmart.com.my/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.



Refund & Return Policy

1. Cancellation of order is strictly not allowed.
2. We do not accept refund and return after good purchases. However, if having a change your mind of your purchase and wish to change to another product, please notify us at (goldenbonscs@gmail.com). We will advise further on the action.
3. Please notify us within 5 hours after the purchased and we will not entertain any changes after 5 hours.
4. After we received and approved on the change, we will refund your payment as gift coupon to allow you to place the correct item as new order.
5. In an unfortunate case of an incorrect item or defective item delivered, we sincerely apologize in advance for the unintentional mistake. Please send us a photo of the incorrect/defective area(s) at (goldenbonscs@gmail.com) so that we can advise further.
6. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost.

To return your products, please send the whole product(s) back with its original packaging to:

Golden Bons Trading Sdn Bhd (1292409-W)
No 102, Jalan Cendana 44,
Taman Muhibbah, 42700 Banting, Selangor.
Tel: +603 3180 2018 / +6014 309 0808

Business Hours Monday – Friday
9.00 AM – 5.30PM
Saturday & Sunday Closed
*Closed on Public Holiday

7. We will do one to one exchange within 14 working days (Excluding Saturday, Sunday and Public Holiday.
8. If an item is returned to us due to insufficient address / incorrect address or returned for any other reason, return shipping fees are to be borne by the customer.



Shipping Policy

Ships Time

Orders received will be processed and delivered to your door step within 3 – 7 working days via 3rd Party Logistic Service (Not include Saturday, Sunday and Public Holiday). Please take note item deliver tracking service is unavailable currently.


Shipping Coverage

Orders are shipped within West Malaysia only. We do not ship to P.O. Box address and selected area (Example: Pulau Langkawi, Pulau Pangkor, Pulau Redang, Pulau Tioman, Pulau Perhentian and others Islands)


Shipping Cost

If your order totals more than RM100, you’ll receive free shipping in West Malaysia. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order. We are charging RM9 flat rate with minimum spend RM60 per order for delivery within Selangor & Klang Valley, and RM19 flat rate with minimum spend RM60 per order for delivery to other West Malaysia area.
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